Maddie introduces the topic of making requests and the structure of the video lesson.

• Maddie from POC English introduces the lesson topic on making and responding to requests in English.
• The video will cover making requests, accepting them, and rejecting them in two parts.
• Viewers are informed that mini dialogues will be used to demonstrate the new structures.

Maddie explains the use of imperative sentences to make direct requests in English.

• Imperative sentences, starting with a verb, are used for commands or requests, like 'Bring me a glass of water'.
• Using imperatives can be the easiest but also the rudest way to make a request.
• Adding 'please' softens the request, but it still remains fairly direct.

The lesson progresses to more polite ways of making requests using 'can' and 'could'.

• Using 'can you' followed by the base form of a verb is a more polite way to make a request.
• Phrases become even more polite with 'please', e.g., 'Can you please answer the phone?'.
• 'Could you' is a more polite and formal version used for requests, not indicating past tense in this context.

Maddie presents formal request structures using 'will' and 'would'.

• 'Will you' and 'Would you' are used for more formal and polite requests, followed by the base form of the verb.
• 'Would you' is even more polite than 'will you', and both can be softened further with 'please'.
• Maddie provides pronunciation tips, such as 'would you' sounding like 'wouldju' in natural speech.

The video explains a very polite request form using 'Would you mind'.

• 'Would you mind' is a highly polite form used for requests, followed by a verb in the '-ing' form.
• This structure is formal and polite, suitable for professional or courteous interactions.
• Maddie emphasizes the pronunciation of 'would you' and provides examples of this request form.

Different ways to accept requests are presented with examples.

• To affirmatively respond to a request, phrases like 'sure', 'no problem', 'of course', and 'consider it done' are used.
• Each phrase conveys agreement to perform the requested action in a positive manner.
• Maddie provides mini dialogues to illustrate how these phrases can be used in conversations.

Maddie explains informal, semi-formal, and formal ways to reject requests.

• Informal rejection phrases include 'no way', 'that's not gonna happen', and 'in your dreams'.
• Semi-formal rejections involve saying 'no' followed by a reason, using phrases like 'it's just that' or 'the thing is'.
• Formal rejections use 'I'm afraid' or 'I'm sorry but', followed by an explanation for the refusal.

Maddie concludes the lesson and invites viewers to subscribe to her mailing list.

• Maddie summarizes the lesson and encourages viewers to practice their English speaking skills.
• She offers a PDF summary of the lesson for subscribers to her mailing list.
• The call to action includes instructions for subscribing to the mailing list via her website.