Harvard negotiator explains how to argue | Dan Shapiro
Big Think
4 min, 36 sec
An in-depth exploration of how to effectively manage and resolve emotionally-charged conflicts.
Summary
- The speaker discusses the discomfort around conflict and the usefulness of conflict when dealt with properly.
- He introduces his book on resolving emotionally-charged conflicts and explains the 'tribal trap' in political discussions.
- Three barriers to effective arguments are identified: identity, appreciation, and affiliation.
- Techniques for understanding one's own identity, appreciating the other's perspective, and finding common ground are provided.
Chapter 1
Chapter 2
The author introduces his book and discusses the inevitability and frustration of conflict in human experience.
- The author introduces his book 'Negotiating the Nonnegotiable'.
- He acknowledges that everyone experiences emotionally-charged conflicts, especially regarding politics.
Chapter 3
Exploration of the 'tribal trap' in political arguments and the problem with the 'how' of arguing.
- Describes the tribal trap as a refusal to acknowledge the opposing side's credibility.
- The problem lies not in the subject of arguments but in the manner of arguing.
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Strategies for building an emotional connection and finding common ground with the opposing side.
- Affiliation addresses the emotional connection between parties in a conflict.
- Transforming adversaries into partners by focusing on shared problems is essential.
Chapter 8
The potential global impact of applying effective conflict resolution strategies.
- Implementing the strategies discussed can transform personal relationships and politics.
- The speaker envisions a positive revolution through understanding, appreciation, and affiliation.
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