Peter J. Redding introduces PCC markers and his background as a Master Coach.

• Peter J. Redding, a Master Coach Trainer since 1996, introduces the topic of PCC markers.
• He explains the evolution of the coaching profession and the development of PCC markers by ICF.
• The session is designed to remind professional coaches of key competencies and to educate those aspiring to be coaches.

Exploration of the 'Listens Actively' PCC marker and its specific behaviors.

• The 'Listens Actively' marker is broken down into seven specific behaviors that assessors look for to determine PCC-level coaching.
• Active listening involves focusing on both what the client is saying and not saying, understanding their ecosystem, and creating space for self-expression.
• The marker emphasizes the importance of the coach's responsiveness, customizing their approach based on the client's context and needs.

Diving into the first behavior under 'Listens Actively', which involves tailoring communication to the client.

• Coaches should customize their questions and observations based on their understanding of the client and their situation.
• Customization reflects active listening and awareness of the client's language, leading to more effective coaching.
• The coach's ability to customize communication also contributes to demonstrating a coaching mindset.

Understanding the importance of exploring the client's chosen words.

• Coaches should inquire about specific words the client uses to encourage deeper reflection and understanding.
• This practice supports clarity in communication and allows the client to delve into their own meaning and intentions.
• Avoiding assumptions and asking open-ended questions about the client's language is key.

Addressing the emotional aspect of coaching through the 'Listens Actively' marker.

• Coaching encompasses exploring the client's emotions, not just their actions and thoughts.
• The coach inquires about and explores the client's emotional state, recognizing that emotions are a significant part of the human experience.
• It's essential for the coach to create a safe space for clients to express and explore their emotions without delving into therapy.

Focusing on the observation and exploration of client's energy shifts.

• Coaches should be attentive to the client's energy shifts, non-verbal cues, or other behavioral changes.
• Noticing these shifts allows for exploration of underlying factors or emotions, supporting the client's self-awareness.
• The coach must be responsive to the client's readiness to discuss these observations.

Exploring how the client perceives themselves and their world.

• Coaches should inquire about or explore how the client perceives themselves or the world they live in.
• This exploration allows clients to articulate their perspective and supports the coach in understanding the client's context.
• The coach must use this marker appropriately, ensuring it's relevant to the client's agenda.

Understanding the significance of non-interruption in coaching conversations.

• Coaches are encouraged to let the client speak without interruptions unless there's a specific coaching purpose.
• Interrupting is sometimes necessary to clarify misunderstandings, keep the client on track, or refocus the conversation.
• It's important to interrupt with intent and for the benefit of the coaching process, rather than out of the coach's nervousness or impatience.

Highlighting the importance of succinct reflection and summary in coaching.

• Coaches are tasked with succinctly reflecting or summarizing what the client has communicated for clarity and understanding.
• The reflection should be concise, capturing the essence of the client's communication without unnecessary detail.
• This practice helps maintain focus on the client's agenda and ensures that both coach and client are aligned in understanding.

Concluding the session and looking forward to the next topic 'Evokes Awareness'.

• The session concludes with an anticipation for the next topic, which will focus on evoking awareness in clients.
• The speaker emphasizes the progression of coaching towards this critical aspect of coaching.
• The session ends with an invitation for attendees to join the next discussion.