Why you can't buy Dasani water in Britain
Tom Scott
9 min, 51 sec
A detailed account of Dasani's failed launch in the UK and the marketing mistakes that led to it.
Summary
- Dasani, Coca-Cola's brand of bottled water, failed in the UK due to a series of marketing blunders and negative associations with tap water.
- The failure is linked to British perceptions of bottled water, regulatory terms, and a contamination scandal.
- Despite a substantial marketing budget and initial success, the brand was unable to overcome public perception and legal issues.
- The situation was exacerbated by associations with an episode of 'Only Fools and Horses', where tap water was sold as bottled water.
- The brand was recalled after a contamination issue and never returned to the UK market, leaving behind a legacy of a marketing disaster.
Chapter 1
Dasani is introduced as Coca-Cola's bottled water, similar to purified tap water with added minerals.
- Dasani is a Coca-Cola brand of bottled water that is essentially purified tap water with added minerals.
- A British Dasani bottle from 2004 is shown, marking the only time it was available in the UK.
Chapter 2
The story behind Dasani's UK failure is explored, revealing complexities and misconceptions.
- Dasani's UK failure is considered one of history's greatest marketing disasters.
- Research into newspapers and TV shows from 2004 reveals a more complex story than commonly thought.
Chapter 3
The evolution of bottled water's perception in the UK and its satirical portrayal in media is discussed.
- Bottled water evolved from a luxury item to a common purchase in the early '90s in the UK.
- A British sitcom, 'Only Fools and Horses', parodied the trend by featuring tap water sold as 'Peckham Spring'.
- The episode became a cultural reference point and was indicative of the British perception of bottled water.
Chapter 4
Contrasting American and British perceptions of bottled water, highlighting regional tastes and expectations.
- In the US, bottled water is accepted as purified tap water, while in the UK it's expected to be natural mineral water.
- The UK public preferred mineral water, believing it to be classier and healthier than tap water.
Chapter 5
Dasani's launch in the UK, the marketing strategy, and the initial public reaction are examined.
- Coca-Cola attempted to introduce American-style filtered tap water to the UK market without labeling it as such.
- The company spent a significant amount on marketing and taste-testing to suit the British palate.
- Initial launch on February 10, 2004, was met with moderate success and some indifference to its tap water origins.
Chapter 6
The media exposed Dasani as tap water, causing a public relations crisis for Coca-Cola.
- Journalists linked Dasani to the 'Peckham Spring' parody, and newspapers ran stories on Dasani's tap water nature.
- The Press Association's article about Dasani's origins sparked widespread negative media coverage.
- Despite the negative press, Coca-Cola continued to promote Dasani with additional marketing efforts.
Chapter 7
Contamination issues led to a recall and the ultimate withdrawal of Dasani from the UK market.
- Dasani faced legal issues with the term 'pure' and a contamination that exceeded legal limits for bromate, a cancer-causing chemical.
- A bad batch of calcium chloride led to the recall of all Dasani bottles, reminiscent of the 'Only Fools and Horses' episode.
- Dasani's planned expansion to other European countries was halted, and Coca-Cola's other UK water brands became spring or mineral waters.
Chapter 8
The aftermath of Dasani's failure in the UK is considered, along with potential alternative outcomes.
- The failure of Dasani in the UK is not considered inevitable, but rather a result of specific circumstances and decisions.
- If not for the sequence of events, Britain might have accepted purified tap water as a normal bottled water option.
- The legacy of Dasani's UK failure remains in the public consciousness and online searches.
Chapter 9
The video concludes with a reflection on the Dasani incident and its lasting impact.
- The Dasani debacle is encapsulated by a few remaining bottles and the story of a marketing failure.
- The video ends with an offhand comment about the distractions during filming.
More Tom Scott summaries
The largest telescope that will ever be built*
Tom Scott
The video discusses the Extremely Large Telescope (ELT), its construction, operation, and the reasons why it might be the last of its kind. The video also explores the concept of optical interferometry and other related technologies.
Why don't subtitles match dubbing?
Tom Scott
The video explains the reasons behind the mismatch between subtitles and dubbing in translated content. It delves into the processes of translation, localization, and the nuances involved in maintaining the essence of the original language.
European clocks ran slow for a bit. British clocks didn't.
Tom Scott
The video explains the function of a teasmade, its reliance on grid frequency for timekeeping, and the recent issue of European clocks losing time due to a grid frequency drop caused by political issues between Serbia and Kosovo.
YouTubers have to declare ads. Why doesn't anyone else?
Tom Scott
The video explores the disparity in advertising regulations between influencers and traditional media, such as TV and film.
How they saved the holes in Swiss cheese
Tom Scott
The video explains the science of hole formation in Swiss cheese and how modern practices influenced this characteristic feature.