Why you can't buy Dasani water in Britain
Tom Scott
9 min, 51 sec
A detailed account of Dasani's failed launch in the UK and the marketing mistakes that led to it.
Summary
- Dasani, Coca-Cola's brand of bottled water, failed in the UK due to a series of marketing blunders and negative associations with tap water.
- The failure is linked to British perceptions of bottled water, regulatory terms, and a contamination scandal.
- Despite a substantial marketing budget and initial success, the brand was unable to overcome public perception and legal issues.
- The situation was exacerbated by associations with an episode of 'Only Fools and Horses', where tap water was sold as bottled water.
- The brand was recalled after a contamination issue and never returned to the UK market, leaving behind a legacy of a marketing disaster.
Chapter 1
Dasani is introduced as Coca-Cola's bottled water, similar to purified tap water with added minerals.
- Dasani is a Coca-Cola brand of bottled water that is essentially purified tap water with added minerals.
- A British Dasani bottle from 2004 is shown, marking the only time it was available in the UK.
Chapter 2
The story behind Dasani's UK failure is explored, revealing complexities and misconceptions.
- Dasani's UK failure is considered one of history's greatest marketing disasters.
- Research into newspapers and TV shows from 2004 reveals a more complex story than commonly thought.
Chapter 3
The evolution of bottled water's perception in the UK and its satirical portrayal in media is discussed.
- Bottled water evolved from a luxury item to a common purchase in the early '90s in the UK.
- A British sitcom, 'Only Fools and Horses', parodied the trend by featuring tap water sold as 'Peckham Spring'.
- The episode became a cultural reference point and was indicative of the British perception of bottled water.
Chapter 4
Contrasting American and British perceptions of bottled water, highlighting regional tastes and expectations.
- In the US, bottled water is accepted as purified tap water, while in the UK it's expected to be natural mineral water.
- The UK public preferred mineral water, believing it to be classier and healthier than tap water.
Chapter 5
Dasani's launch in the UK, the marketing strategy, and the initial public reaction are examined.
- Coca-Cola attempted to introduce American-style filtered tap water to the UK market without labeling it as such.
- The company spent a significant amount on marketing and taste-testing to suit the British palate.
- Initial launch on February 10, 2004, was met with moderate success and some indifference to its tap water origins.
Chapter 6
The media exposed Dasani as tap water, causing a public relations crisis for Coca-Cola.
- Journalists linked Dasani to the 'Peckham Spring' parody, and newspapers ran stories on Dasani's tap water nature.
- The Press Association's article about Dasani's origins sparked widespread negative media coverage.
- Despite the negative press, Coca-Cola continued to promote Dasani with additional marketing efforts.
Chapter 7
Contamination issues led to a recall and the ultimate withdrawal of Dasani from the UK market.
- Dasani faced legal issues with the term 'pure' and a contamination that exceeded legal limits for bromate, a cancer-causing chemical.
- A bad batch of calcium chloride led to the recall of all Dasani bottles, reminiscent of the 'Only Fools and Horses' episode.
- Dasani's planned expansion to other European countries was halted, and Coca-Cola's other UK water brands became spring or mineral waters.
Chapter 8
The aftermath of Dasani's failure in the UK is considered, along with potential alternative outcomes.
- The failure of Dasani in the UK is not considered inevitable, but rather a result of specific circumstances and decisions.
- If not for the sequence of events, Britain might have accepted purified tap water as a normal bottled water option.
- The legacy of Dasani's UK failure remains in the public consciousness and online searches.
Chapter 9
The video concludes with a reflection on the Dasani incident and its lasting impact.
- The Dasani debacle is encapsulated by a few remaining bottles and the story of a marketing failure.
- The video ends with an offhand comment about the distractions during filming.
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