Why you can't buy Dasani water in Britain

Tom Scott

Tom Scott

9 min, 51 sec

A detailed account of Dasani's failed launch in the UK and the marketing mistakes that led to it.

Summary

  • Dasani, Coca-Cola's brand of bottled water, failed in the UK due to a series of marketing blunders and negative associations with tap water.
  • The failure is linked to British perceptions of bottled water, regulatory terms, and a contamination scandal.
  • Despite a substantial marketing budget and initial success, the brand was unable to overcome public perception and legal issues.
  • The situation was exacerbated by associations with an episode of 'Only Fools and Horses', where tap water was sold as bottled water.
  • The brand was recalled after a contamination issue and never returned to the UK market, leaving behind a legacy of a marketing disaster.

Chapter 1

Introduction to Dasani Bottled Water

0:00 - 10 sec

Dasani is introduced as Coca-Cola's bottled water, similar to purified tap water with added minerals.

Dasani is introduced as Coca-Cola's bottled water, similar to purified tap water with added minerals.

  • Dasani is a Coca-Cola brand of bottled water that is essentially purified tap water with added minerals.
  • A British Dasani bottle from 2004 is shown, marking the only time it was available in the UK.

Chapter 2

The Unique Failure of Dasani in the UK

0:13 - 25 sec

The story behind Dasani's UK failure is explored, revealing complexities and misconceptions.

The story behind Dasani's UK failure is explored, revealing complexities and misconceptions.

  • Dasani's UK failure is considered one of history's greatest marketing disasters.
  • Research into newspapers and TV shows from 2004 reveals a more complex story than commonly thought.

Chapter 3

Cultural Perception of Bottled Water in the UK

0:40 - 41 sec

The evolution of bottled water's perception in the UK and its satirical portrayal in media is discussed.

The evolution of bottled water's perception in the UK and its satirical portrayal in media is discussed.

  • Bottled water evolved from a luxury item to a common purchase in the early '90s in the UK.
  • A British sitcom, 'Only Fools and Horses', parodied the trend by featuring tap water sold as 'Peckham Spring'.
  • The episode became a cultural reference point and was indicative of the British perception of bottled water.

Chapter 4

Differences in Bottled Water Perceptions

2:11 - 41 sec

Contrasting American and British perceptions of bottled water, highlighting regional tastes and expectations.

Contrasting American and British perceptions of bottled water, highlighting regional tastes and expectations.

  • In the US, bottled water is accepted as purified tap water, while in the UK it's expected to be natural mineral water.
  • The UK public preferred mineral water, believing it to be classier and healthier than tap water.

Chapter 5

Dasani's Marketing Strategy and Initial Launch

3:16 - 55 sec

Dasani's launch in the UK, the marketing strategy, and the initial public reaction are examined.

Dasani's launch in the UK, the marketing strategy, and the initial public reaction are examined.

  • Coca-Cola attempted to introduce American-style filtered tap water to the UK market without labeling it as such.
  • The company spent a significant amount on marketing and taste-testing to suit the British palate.
  • Initial launch on February 10, 2004, was met with moderate success and some indifference to its tap water origins.

Chapter 6

Media Revelation and Public Backlash

5:07 - 1 min, 50 sec

The media exposed Dasani as tap water, causing a public relations crisis for Coca-Cola.

The media exposed Dasani as tap water, causing a public relations crisis for Coca-Cola.

  • Journalists linked Dasani to the 'Peckham Spring' parody, and newspapers ran stories on Dasani's tap water nature.
  • The Press Association's article about Dasani's origins sparked widespread negative media coverage.
  • Despite the negative press, Coca-Cola continued to promote Dasani with additional marketing efforts.

Chapter 7

The Contamination Incident and Dasani's Withdrawal

7:47 - 53 sec

Contamination issues led to a recall and the ultimate withdrawal of Dasani from the UK market.

Contamination issues led to a recall and the ultimate withdrawal of Dasani from the UK market.

  • Dasani faced legal issues with the term 'pure' and a contamination that exceeded legal limits for bromate, a cancer-causing chemical.
  • A bad batch of calcium chloride led to the recall of all Dasani bottles, reminiscent of the 'Only Fools and Horses' episode.
  • Dasani's planned expansion to other European countries was halted, and Coca-Cola's other UK water brands became spring or mineral waters.

Chapter 8

Reflections on the Dasani Disaster

9:07 - 19 sec

The aftermath of Dasani's failure in the UK is considered, along with potential alternative outcomes.

The aftermath of Dasani's failure in the UK is considered, along with potential alternative outcomes.

  • The failure of Dasani in the UK is not considered inevitable, but rather a result of specific circumstances and decisions.
  • If not for the sequence of events, Britain might have accepted purified tap water as a normal bottled water option.
  • The legacy of Dasani's UK failure remains in the public consciousness and online searches.

Chapter 9

Closing Remarks on the Dasani Story

9:26 - 17 sec

The video concludes with a reflection on the Dasani incident and its lasting impact.

The video concludes with a reflection on the Dasani incident and its lasting impact.

  • The Dasani debacle is encapsulated by a few remaining bottles and the story of a marketing failure.
  • The video ends with an offhand comment about the distractions during filming.

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